Shipping policy
Effective 5 October 2026
The short version, stated first
Every table is built to order, and we ship worldwide. We confirm your order within 1 business day, build and pack it in 2 to 4 business days, and it arrives in about 10 days in the US. Tracked door to door, the whole way.
Ordering for Christmas? Order by 10 December and your table arrives before Christmas Day. If you need it by a specific date, call (470) 552-6061 — we answer 24 hours a day and will tell you honestly whether we can make it.
Where we ship
Everywhere we are legally able to. Pick your country at checkout and the rate below is applied automatically.
| Destination | Cost |
|---|---|
| United States — standard | $8.00, free on orders of $70 or more |
| United States — express | $15.00 |
| Everywhere else | $8.00 flat, any country, any order size |
Every table is $99.99 or more, so standard shipping is free on a US table order and $8 anywhere else in the world.
Customs and import duties. Prices do not include any import duty, VAT or customs charge your own country may apply on arrival. Those are set by your government, not by us, and are your responsibility. We declare orders accurately.
Order processing
Orders are confirmed within 1 business day of purchase. Because each table is assembled and the scene is packed by hand, build and packing takes 2 to 4 business days. Orders placed on weekends or holidays are confirmed the next business day.
What "shipped" means here
An order is shipped when the carrier has physically scanned it, not when a label is printed. A label without a first carrier scan is not a shipment and we do not count it as one.
Delivery
| Stage | Timing |
|---|---|
| Order confirmed | Within 1 business day |
| Built and packed | 2–4 business days |
| In transit, United States | Tracked, door to door |
| Total, order to doorstep (US) | About 10 days |
| Total, order to doorstep (international) | Longer, and it varies by country and customs — ask us and we will give you a real estimate for yours |
These are estimates; actual delivery may vary with weather, courier delays, customs clearance or address verification.
We contact you before you have to chase us
| When | What you receive |
|---|---|
| Within 1 business day | Order confirmation with your delivery estimate in writing |
| On dispatch | Tracking number, issued on the first carrier scan |
| Day 7 — if your order has not shipped | A proactive status email, every time. No order sits unshipped past 7 days without us contacting you first. |
| Day 15 — if your order has not arrived | We email and call you within 1 business day, open a carrier investigation ourselves, and offer you a full refund or a free reship on the spot |
| Every 7 days after day 15 | A further update, every time, until it is resolved |
If we miss one of these contacts, tell us — and we will refund you in full, whether or not the order has shipped.
Tracking
A tracking number is emailed the moment your order ships. If you have not received tracking within 5 business days of ordering, call (470) 552-6061 and we will find out why.
Shipping protection
Shipping protection is an optional $5.00 add-on, switched off by default. You have to turn it on yourself — we never add it for you. It covers the order if it is lost in transit, taken from a doorstep, or arrives damaged: we reship free and you do not file a claim form.
Declining it does not remove any right you have under our Refund Policy.
Lost or delayed shipments
If your order has not arrived within 15 days of ordering, you do not need to contact us — see the schedule above, we come to you. Either way, we investigate with the courier and then locate, reship or refund, your choice.
Cancelling an order
You may cancel any order for a full refund at any time before it ships, no questions asked. Because tables are built to order, please tell us as early as you can.
Address errors
Please check your shipping address at checkout. If you spot an error, contact us before dispatch and we will correct it.
24/7 · (470) 552-6061 · contact@merryjammies.com